My Bad Experience With Myron Global, Part II
This is the extortionist e-mail I received from Myron Global, via eBay. Click to enlarge.
I have an amazing story to tell.
In early July, I purchased a Garmin Edge 305 GPS device for my bike on eBay from a U.S.-based company called Myron Global. I paid about $230 for a "brand new" Garmin, including a wireless heart-rate monitor.
I wrote about my battle with Myron Global at length in this space a few weeks ago, but to make a long story short, when I got the Garmin, the heart-rate monitor never worked properly. I eventually bought a new battery for it, thinking that might be the trouble. But when I went to swap out the old one, I found the battery compartment to be totally corroded (see photo below).
In short, it was far from "brand new."
I contacted the company via e-mail, as they recommend -- even including a photo of the damage -- but heard nothing back.
A second e-mail also elicted no response. Phone calls to the company were never answered. I left my name and number and e-mail address on a recording. No response.
In the end, my only revenge came in leaving negative feedback about the company on its eBay feedback forum (all of the other negative feedback for Myron Global is basically an echo of mine -- no communication from the company) and writing a blog posting about my horrific experience.
I smile secretly every time someone comes to my blog after they've Googled "Myron Global," which has been quite a few, I must admit.
So imagine my surprise when I received an e-mail the other day from eBay. The subject line was: "eBay Feedback Withdrawal Request for Item #320132720693." (You can read the e-mail yourself by clicking to enlarge the accompanying screen grab.)
I like eBay a lot, but this is basically eBay-sanctioned extortion. The deal is this: In the e-mail, Myron Global tells me that they won't post negative feedback they've written about me ("Horrible -- Worst Ebay User - Do not deal with - All ebayers Beware - Alert !!!!) if I retract the negative feedback I left about them.
I am speechless.
If they had only used the time they spent threatening me to actually deal with my complaint, we could probably have resolved this problem a long time ago.
Needless to say, I am retracting nothing.
Myron Global -- Caveat emptor.